Refund Policy
Last updated: March 21, 2025
Refunds depend on confirmation status
If you have not yet confirmed and ticketed travel with our team, there may be nothing to refund from the airline. After you confirm a fare, refund eligibility follows that fare's rules and the airline's policy. Our team explains applicable terms before you confirm.
Booking Request Submissions
If you change your mind after submitting a request but before confirming a fare with our team, inform your travel expert and they will close out your request according to the options available at that stage.
Confirmed Bookings
For bookings that have been confirmed and ticketed, refund eligibility depends on the airline fare rules. Our team will explain these rules clearly before you confirm. Most discounted fares are non-refundable, while flexible fares may allow changes or refunds.
Cancellations
In the event of cancellation, any applicable refund from the airline will be processed within 7-21 business days after receiving the airline credit or refund confirmation. Flight credits for future travel are also common and can be applied to new bookings.
Service Fee
If a service fee was charged for our booking assistance, this fee may be refundable if the booking was cancelled within 24 hours of confirmation, or non-refundable after 24 hours. Our team will advise you at the time of booking.
Contact for Refunds
To request a refund or cancellation, contact our team at Support@vgroup-ventures.com or call 1-800-555-1234. We aim to respond within 1 business day.